Frequently Asked Questions

General Queries

Who is the governing entity behind the QASEIRÁ Luxury brand?

QASEIRÁ Luxury is a premium brand and a strategic division of Infinity Ventures. Infinity Ventures is the sole data controller and legal entity responsible for the manufacturing, distribution, and policy governance of all QASEIRÁ products.

QASEIRÁ Luxury stands apart by refusing to engage in tokenism. While many luxury brands include exotic ingredients in minimal concentrations, QASEIRÁ operates on the principle of Clinical Authority meets Unrivaled Provenance. Our differentiation is achieved through:

• Definitive Concentrations: We dose key actives at levels designed for measurable clinical efficacy. For example, our hair masque contains Hydrolyzed Caviar for cortex reconstruction, and our Cryo Elixir features a concentration of stable Vitamin C.

• Advanced Longevity Technology: We integrate cutting-edge science, such as Encapsulated Telomere-Protecting Enzymes in our Gold Elixir, focusing on fundamental cellular vitality and the long-term preservation of skin quality.

"Unrivaled Provenance" refers to our meticulous sourcing of precious, high-efficacy ingredients globally. This includes the rarest elements—such as Micro-Colloidal Gold , White Truffle Extract, and sacred Monoi Oil —which are then expertly fused with advanced clinical ingredients to create a synthesis of luxury and performance.

The Elixir d'Elysium is engineered for perpetual magnificence through its cornerstone technology: Encapsulated Telomere-Protecting Enzymes. These highly specialized enzymes work at a fundamental cellular level during nocturnal repair to support the vitality of skin cells, thereby contributing directly to the visible delay of aging markers and long-term structural preservation.

The Masque de Aura Magnificó utilizes a structural core of Hydrolyzed Caviar Extract. This is a definitive concentration specifically designed to reconstruct the inner hair cortex, dramatically reducing breakage and significantly increasing the hair's overall mass and resistance. It is the ultimate investment in hair's structural integrity.

The Gold SPF 50+ Leave-On Skin Treatment embeds treatment efficacy directly into your daily shield. It includes a generous blend of skin-mimicking 4% Squalane and Bio-Identical Ceramides. These essential lipids act as the cement of your skin barrier, reinforcing skin integrity throughout the day against moisture loss and environmental stressors.

The Cryo Overnight Elixir Gel contains a robust concentration of Centella Asiatica (Cica). This high dose is scientifically proven to accelerate the repair of the skin barrier overnight, visibly reducing inflammation and ensuring profound composure, resulting in a calm, even, and thoroughly rested complexion upon waking.

Returns & Exchanges

Infinity Ventures provides Complimentary Standard Shipping on all domestic orders within India. Orders are typically dispatched within 1 to 2 business days, with an estimated Standard Delivery transit time of 3 to 5 business days post-dispatch. This delivery window is an estimate only and does not constitute a guarantee.

Due to the exclusive and hygienic nature of our formulations, QASEIRÁ Luxury maintains a stringent Exchange Only policy; all sales are final, and no refunds are offered.
• Exchange Condition: Exchange is permitted exclusively for products that arrive damaged, defective, or incorrect.

• Time Limit: You must initiate the claim and notify us within a strict forty-eight (48) hours of the carrier's delivery time.

• Mandatory Condition: The product must be unopened, unused, and returned with all original, pristine packaging intact. Failure to meet these mandatory criteria will result in the rejection of the exchange request.

We employ robust technical and organizational measures, including encryption and secure server protocols, to protect your data from unauthorized access, loss, or disclosure.

Financial data (payment card details) is processed exclusively by secure third-party payment gateways and is not stored on our servers, maintaining the highest standard of data security.